Service Desk Services
Service Desk Services
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BBMT Service Desk Services provides users a single point of contact for all IT-related questions, incidents and request. Entire continuum of service management activities provides end-to-end ownership of the calls / Services till resolution. IT infrastructure Management and support covering desktop/laptops, servers, operating systems, office productivity suites, e-mail and browser support, network and connectivity issues, line of business and custom applications, handheld support and infrastructure support.
Users can access Service Desk in most efficient way possible, to get them back to work as quickly as possible, which includes:
Mail Technical Support
Chat Technical Support
Inbound \Out bound Telephone Call Technical Support
Pro Active Monitoring
ITIL based framework and Service Delivery - Best-in-class infrastructure and IT support services.
BBMT service desk is staffed with highly-trained engineers with years of experience supporting on End-to End IT Infrastructure issues.
BBMT Service Desk provides high-quality, consistent support wherever users are. It provides simple budgeting through clearly defined costs. It allows the client business to focus attention away from operations complexity and onto mission critical tasks.
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